What You’ll Do
The Commodity Supplemental Food Program (CSFP) provides a monthly box of highly nutritious food to income-eligible seniors. At Second Harvest Heartland, we offer a free, direct-to-home delivery service for participants who can't pick up their box in person.
We are looking for a volunteer can support the program by making weekly phone call reminders to participating seniors, and help with sending out mailers to delivery participants. This is a great opportunity for someone who enjoys connecting directly with people and performing detailed administrative work that supports seniors.
What You Need
- Exceptional customer service skills and comfort assisting people of diverse economic, social, and ethnic backgrounds.
- Ability to accurately multitask; specifically, talking on the phone while accurately entering information into the computer.
- Highly respectful of client confidentiality.
- Basic computer proficiency, including accurate typing and knowledge of Microsoft Outlook (email), with the ability to learn new database and online mapping tools.
- Proven reliability, punctuality, and accountability.
Physical Demands & Environment
- The work is phone and computer intensive and requires constant use of both.
- Requires sitting for the entire shift duration.
- Work takes place in an office setting at the Brooklyn Park location.
- The noise level is typical for an administrative/call environment.
Schedule and Flexibility
- Frequency: 2-3 hours per week
- Duration: Flexible during business hours (Monday or Friday)
- Commitment: Minimum of 6 months
- Location: 7101 Winnetka Ave N, Brooklyn Park, MN 55428
Training and Support
- We’ll provide onboarding to help you feel confident in your role.
- You’ll be trained and supported by our Neighbor Services Operations Team.
- You will learn and use necessary computer programs, including Microsoft Outlook, online maps, and a client database, to manage participant information.
Communication
- Most communication will take place via email.
- Volunteers will receive regular updates and instructions from their volunteer supervisor.
- Open lines of communication for questions and feedback.
Next Steps:
Click "Respond” and complete the required questions. Someone from Second Harvest Heartland will contact you to schedule a fit discussion.
Second Harvest Heartland conducts background checks on all volunteers in this position. We reserve the right to decline a volunteer, or dismiss a current volunteer, based on the results of the background check.
