What You’ll Do
Gratitude is a powerful connector, and as a Thank You Caller, you'll be a key volunteer ambassador helping us build lasting relationships with the donors who support our mission. Your voice will personally thank donors for their generosity, reinforcing their shared commitment to ending hunger together. You will make weekly thank-you calls to donors, accurately update call records, share donor feedback with staff, and answer basic questions while representing Second Harvest Heartland with warmth and professionalism. This is a great opportunity for someone who enjoys speaking on the phone, values thoughtful communication, and wants to gain insight into non-profit development operations.
What You Need
- Comfortable speaking on the phone and leaving professional voicemail messages.
- Patient and empathetic when interacting with people from diverse backgrounds.
- Dependable and committed to providing high-quality service.
- Willingness to utilize a Second Harvest Heartland account set up by our IT team to access necessary materials and communicate via email and chat
- Reliable internet and computer access (tablets will not work)
- Computers and internet available for volunteers who would like to come onsite
- Teams is used for phone calling – this can be done via your computer or through an app on your phone
Physical Demands & Environment
- Role can be virtual (done from home) after initial onboarding and training is complete OR Role can be onsite at our Brooklyn Park location
- Minimal physical demands; require sitting or standing comfortably while making calls and using a computer.
- Onsite: the noise level is typical for an administrative/call environment.
Schedule and Flexibility
- Frequency: Weekly Duration: 2–3 hours per week
- Commitment: Minimum of 3 months
- Location: Virtual from your own home OR onsite at our Brooklyn Park Facility (7101 Winnetka Ave N, Brooklyn Park, MN 55428)
Training and Support
- Onboarding and training will take place onsite at our Brooklyn Park Location
- You’ll be trained and supported by our Annual Giving Team.
Communication
- Most communication with donors will take place via phone.
- Clear, kind, and respectful communication is essential.
- You’ll communicate with staff via email and check-ins.
- Open lines of communication for questions and feedback.
Next Steps:
- Click "Respond” and complete the required questions. Someone from Second Harvest Heartland will contact you about next steps.
Second Harvest Heartland conducts background checks on all volunteers in this position. We reserve the right to decline a volunteer, or dismiss a current volunteer, based on the results of the background check.
